How to request deletion
You can request deletion in either of two ways. Both reach the same team and are treated identically.
- In the TrackIt app: open Settings, scroll to Account, and tap Delete Account.
- Using the form below: useful if you can no longer sign in.
We verify every request by calling the phone number registered on the account before anything is removed. This protects you: a TrackIt account controls vehicle tracking and immobiliser functions, so we will not act on an unverified request.
What gets deleted
Once your identity is confirmed, we permanently delete:
- Your name, email address, phone numbers and postal address
- Your login credentials and all active sessions
- Any sub-user accounts you created
- Registered devices and push notification tokens
- Your vehicle records and their stored location history
- Trip reports, geofences, alerts and activity logs
What we have to keep, and why
A small amount of information is retained after deletion because Pakistani tax and accounting law requires it, not because we choose to:
- Invoices and payment records, kept for the statutory retention period. These are financial records we are legally required to hold.
- Records relating to installed hardware, where a GPS device remains fitted to a vehicle and has not been returned or removed.
Retained records are not used for marketing, are not shared, and are removed once the legal retention period ends.
How long it takes
We aim to verify within 2 business days and complete deletion within 30 days of verification. If a tracker is still fitted to your vehicle we will arrange removal or return first, and we will tell you if that affects the timeline.
Request form
Prefer to contact us directly?
Email support@trackit.pk with the subject "Account deletion", or call +92 311 1444814. Requests made by email or phone are handled exactly the same way as the form above.